Avianca Cancellation Policy: Everything You Need to Know

Are you planning to book a flight with Avianca but unsure about their cancellation policy? Or have you already booked a flight but need to cancel it? In either case, this blog post is for you. We will discuss Avianca's cancellation policy in detail, including the fees, the refund process, and the exceptions to the policy. We will also answer some frequently asked questions to help you make an informed decision.

Understanding Avianca's Cancellation Policy

Avianca's cancellation policy allows passengers to cancel their flights and receive a refund, subject to certain conditions. The policy applies to all tickets, including promotional and discounted fares, except for tickets purchased through Avianca's "No Show" program, which has different rules. Cancellation Fees If you cancel your flight with Avianca, you may have to pay a cancellation fee, which varies depending on the fare class and the time of cancellation. The following table shows the cancellation fees for different fare classes:

If you cancel your flight after departure, you will not be eligible for a refund, unless the cancellation is due to a medical emergency or the airline's fault. Refund Process If you are eligible for a refund, you can request it through Avianca's website, call center, or ticket office. The refund will be credited to the original form of payment within 15-20 business days, depending on the payment method and the bank's processing time. If you used a credit card to purchase your ticket, the refund may take longer to appear on your statement. Exceptions to the Policy Avianca's cancellation policy has some exceptions that may affect your eligibility for a refund or change the amount of the cancellation fee. The following are the most common exceptions:

· No Show: If you do not show up for your flight and do not notify Avianca in advance, your ticket will be canceled, and you will not be eligible for a refund. However, if you notify Avianca before the flight's departure, you may be able to use the value of your ticket for future travel, subject to a penalty fee. · Flight Changes: If Avianca changes your flight schedule or cancels your flight for operational reasons, you can request a refund or change your itinerary without paying a fee. However, if you change your itinerary voluntarily, you may have to pay a change fee and the fare difference, if any. · Force Majeure: If your flight is canceled or delayed due to circumstances beyond Avianca's control, such as natural disasters, political unrest, or strikes, you may be eligible for a refund or rebooking, depending on the circumstances and the airline's policies.

FAQs

Q: Can I cancel my Avianca flight online?

A: Yes, you can cancel your Avianca flight online through their website. You will need to log in to your account, go to the "My Trips" section, select the flight you want to cancel, and follow the instructions. If you booked your ticket through a travel agency or a third-party website, you may need to contact them to cancel your flight.

Q: How much time do I have to cancel my Avianca flight?

A: You can cancel your Avianca flight at anytime before the departure, but it is recommended to cancel it as soon as possible to avoid additional fees and to allow Avianca to resell the seat to another passenger.

Q: Will I get a full refund if I cancel my Avianca flight?

A: It depends on the fare class and the time of cancellation. If you cancel your flight before departure and have an Economy Flexible or Business Flexible ticket, you will receive a full refund. If you have an Economy Promo or Business Promo ticket, you will have to pay a cancellation fee, and the refund amount will be reduced by the fee. If you cancel your flight after departure, you will not be eligible for a refund, except in certain circumstances, such as a medical emergency or the airline's fault.

Q: Can I change my Avianca flight instead of canceling it?

A: Yes, you can change your Avianca flight to a different date or destination, subject to availability and fare difference, if any. You may also have to pay a change fee, depending on the fare class and the time of the change. It is recommended to check Avianca's change policy before making any changes to your itinerary.

Q: What happens if Avianca cancels my flight?

A: If Avianca cancels your flight for operational reasons, such as aircraft maintenance, crew shortage, or weather conditions, you can request a refund or change your itinerary without paying a fee. Avianca will also provide you with assistance, such as food, drinks, and accommodation if necessary. If Avianca cancels your flight due to force majeure, such as a natural disaster or political unrest, you may be eligible for a refund or rebooking, depending on the circumstances and the airline's policies.

Q: What should I do if I miss my Avianca flight?

A: If you miss your Avianca flight, you should contact Avianca's call center or ticket office as soon as possible to see if you can rebook your flight or use the value of your ticket for future travel. If you do not notify Avianca in advance and do not show up for your flight, your ticket will be canceled, and you will not be eligible for a refund. Conclusion In summary, Avianca cancellation policy allows passengers to cancel their flights and receive a refund, subject to certain conditions. The policy has different cancellation fees for different fare classes and exceptions for no-shows, flight changes, and force majeure. If you need to cancel your Avianca flight, you can do so online, through their call center, or ticket office, and request a refund. It is recommended to check Avianca's cancellation policy before booking a flight to avoid any surprises and to make an informed decision.